Below are some of the more than 50 features, reports, charts and graphs available to our clients any where they have Internet access. They use these to determine how well their advertising efforts are performing. Our clients don't continue to use their valuable advertising dollars on campaigns that do not provide the expected return on investment (ROI). Program includes Call Recording, Weighted Ringing/Stepped Ringing/Multi-Ringing, Cardeness Voicemail, Whisper Technology, Detailed Reverse Number Look-Up, and Online Tracking.

 

Ad Number Total Calls Busn Hr Calls After Hr Calls Avg. Duration % Listened   ATT Yellow Pages 704-XXX-4803 37 26 11 00:02:13 43.24   Websites 704-XXX-4950 5 3 2 00:03:43 80.00   Flyer (CLT Obsvr) 704-XXX-8446 1 1 0 00:04:58 100.00   TV Advertising 704-XXX-4907 0 0 0 00:00:00 0.00

 

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From:21 Feb 2010To:28 Feb 2010

	Caller	Campaign		Time	Duration	Assigned To	Status
	336-XXX-7399	ATT Yellow Pages		28 Feb 07:10 AM	00:02:27	Service Department	ANSWER
	704-XXX-0712	ATT Yellow Pages		27 Feb 09:09 PM	00:02:56	Service Department	ANSWER
	704-XXX-2131	Website		27 Feb 07:57 PM	00:01:18	Service Department	ANSWER
	303-XXX-7428	ATT Yellow Pages		27 Feb 07:19 PM	00:00:11	Sales Department	HANGUP
	704-XXX-7606	Post Card/Flyer		27 Feb 04:31 PM	00:01:38	Service Department	ANSWER
	704-XXX-4887	Website		27 Feb 09:39 AM	00:00:43	General Manager	ANSWER
	303-XXX-7200	Television		27 Feb 09:24 AM	00:01:27	Service Department	ANSWER

 

 

Caller Detail    Print Email

Account XXX Heating and Cooling   Ad ATT Yellow Pages   Inbound # 704-XXX-4803   Caller # 336-XXX-7399   Caller Name XXXX VOICES   Call Start 28 Feb 2010 07:10 AM   Call End 28 Feb 2010 07:12 AM   Answered By Num 704-XXX-5068   Answered By Name Vince    Status ANSWERED   Disposition Commercial Service Call   Assigned To Service Department   Rating 1 2 3 4 5 6 7 8 9 10   Revenue   Note This call has been completed.

Caller Summary  Print Email Total Calls 43 Avg Duration 00:01:34 Unique Leads 29 Max Duration 00:06:35 Unique Minutes 85 Total Duration 01:07:54   Most Good Calls at 8:00pm Avg # of Rings 3.7 Most Bad Calls at 5:00pm Max # of Rings 6.0

 

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